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Helpdesk & Ticket Management

NexaHelp 360

Bring every support request into one place so your team resolves issues faster and nothing slips through.

Overview

NexaHelp 360 gives support and IT teams a structured way to capture, assign, track and close tickets, with clear visibility into workload and response times.

Designed for

  • Customer support teams
  • Internal IT helpdesks
  • Facility & service teams

Capabilities

What NexaHelp 360 covers

  • Ticket creation & categorisation
  • Assignment, routing & priorities
  • SLA timers & escalation rules
  • Internal notes & status updates
  • Knowledge base articles
  • Team workload & resolution reports

Product family

More from NexaTech

  • NexaTech Product

    NexaVisit 360

    Visitor Management

    Replace paper registers with a secure digital check-in that keeps hosts informed and every visit on record.

    • Visitor pre-registration
    • Digital check-in & check-out
    • Host notifications
    • Visit history & audit trail
  • NexaTech Product

    NexaWork 360

    Employee Workforce & Face Attendance Management

    Track attendance accurately and manage your workforce from one system, reducing manual effort for HR and managers.

    • Face-based attendance capture
    • Employee records & profiles
    • Leave & shift management
    • Approval workflows & reports
  • NexaTech Product

    NexaBill

    GST Billing, Inventory & Business Management

    Run billing, stock and payments in one connected system so you always know where your business stands.

    • GST billing & invoicing
    • Inventory management
    • Payment tracking
    • Business reports

See NexaHelp 360 in action

Tell us about your team and workflows, and we'll walk you through how the product fits.